HARZO Return Policy

At HARZO Handcrafted, we stand behind the quality of every piece we make. If something isn’t right, we’re here to help.

30‑Day Returns

We accept returns within 30 days of delivery on all non‑custom items. To qualify for a return, items must be:

• Unused

• In their original condition

• Returned with all included accessories or packaging

Once your return is received and inspected, your refund will be issued to your original payment method.

Custom & Engraved Items

Because custom‑engraved products are made specifically for you, they cannot be returned or refunded unless:

• The item arrives damaged

• The engraving is incorrect due to our error

• The product is defective

If any of these issues occur, contact us within 7 days of delivery and we’ll make it right.

Exchanges

If you’d like to exchange an item, simply start a return and place a new order for the item you want. This ensures the fastest processing and availability.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, email us at sales@harzodesigns.com with:

• Your order number

• A photo of the issue

• A brief description

We’ll prioritize your replacement.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, defect, damage).

How to Start a Return

Email us at support@harzodesigns.com with your order number and the item you’d like to return. We’ll reply with instructions and a return authorization.